SHIPPING

You will receive shipping confirmation within 3–5 business days after your order is placed (sometimes sooner). After payment is authorized and verified, your order will be processed. When your order ships, tracking information will be sent to the email address you provided.

If your order is marked delivered but you did not receive it, please contact your local postal service. We do not issue refunds for packages marked as delivered. USPS Priority Mail and UPS shipping options are available, and your shipping cost is displayed at checkout.

Please make sure your shipping information is correct. If you believe you made a mistake, contact us at 860-879-8423 or StarrKissedCandles@gmail.com.

EXCHANGE PROCESS

We replace items only if they are defective. To exchange an item, email StarrKissedCandles@gmail.com or call 860-879-8423 and leave a voicemail with your name, phone number, and a note that you would like to exchange a product. You are responsible for return shipping charges. We strongly recommend using a trackable shipping method for your return.